Privacy policy

Sales Sathi provides a shared inbox that lets businesses talk to their customers across messaging channels, together with catalog, order, payment and document features.

Where a business uses Sales Sathi to talk to its own customers, that business is the controller of those conversations and we act as a processor on its instructions. For our own website and account records, we are the controller.

• Account data - name, email address, password hash, and the workspace you belong to.
• Workspace application data - the business details you submit when applying for a workspace, including any documents you upload for review.
• Conversation data - messages, attachments, contact details and channel identifiers that pass through your inbox.
• Commerce data - products, orders, payment references and payment confirmation screenshots you record in the product.
• Technical data - IP address, browser and device information, and log records of requests to our servers.
• Usage data - which features are used and when, so we can operate, secure and improve the service.

We do not ask for, and ask that you do not send us, more sensitive categories of data than a conversation needs.

• To provide the service: routing messages, storing conversations, and running the catalog, order and payment features.
• To create and administer your account, and to review workspace applications.
• To generate automated replies through chatbots you configure, using the products and documents you supply.
• To keep the service secure: detecting abuse, fraud and unauthorised access.
• To communicate with you about service changes, security notices and support requests.
• To comply with legal obligations and to establish or defend legal claims.

Where data protection law requires a legal basis, we rely on: performance of our contract with you, our legitimate interests in operating and securing the service, your consent where we ask for it, and compliance with legal obligations. You may withdraw consent at any time without affecting processing that already happened.

We do not sell your personal data. We share it only with:

• Messaging platforms you connect (for example WhatsApp, Instagram, Facebook Messenger, email and SMS providers), so messages can be delivered.
• Infrastructure and service providers who host, store, monitor or send on our behalf, under contract and only for those purposes.
• Authorities, where we are legally required to, and after checking the request is valid.
• A successor, if the business is merged or acquired - you will be told before your data becomes subject to a different policy.

We keep account and workspace data while your account is active. Conversations, orders and documents are kept while your workspace needs them, and are deleted or anonymised after your workspace is closed, except where we must keep records longer to meet a legal, tax or accounting obligation, or to resolve a dispute.

We use encryption in transit, access controls that limit workspace data to the people you invite, hashed credentials, and logging of administrative access. No system is perfectly secure, so please use a strong, unique password and tell us promptly if you suspect your account has been compromised.

Depending on where you live, you may have the right to access, correct, delete, export or restrict the use of your personal data, and to object to some processing. To exercise any of these, write to privacy@salessathi.com.

If a business uses Sales Sathi to talk to you as its customer, send your request to that business first - we will pass it on to them and support them in answering it.

We use cookies and browser storage that are necessary to run the product - keeping you signed in, remembering your theme, and holding onboarding progress. We do not use them to build advertising profiles. You can clear this storage in your browser, though signing in will be required again.

The service is intended for businesses and is not directed at children under 16. We do not knowingly collect their data; if we learn that we have, we delete it.

We may update this policy as the product changes. The date at the top always reflects the current version, and we will tell you in the product before a material change takes effect.

Questions about this policy or your data: privacy@salessathi.com.